Discovery · DSG · September 2026
Ten questions before we build anything.
You set the direction on our call: one company Gemini instead of personal ChatGPT, then a HubSpot and Gmail layer that knows your accounts better than the CRM does. Your answers shape the proposal.
Phase 1 Company Gemini Everyone on the company account, personal knowledge carried over, clear rules.
First
Phase 2 HubSpot × Gmail intelligence Account briefs from CRM and inbox together, and the automations around them.
Next
Later Tender scout Parked by agreement. Nothing here asks about it.
Not in scope now
Before we start
Who is answering
01 — Phase 1 Company Gemini Four questions.
Q 01
How many people will use it?
Tap the last filled seat in each team.
Q 02
What is your Google setup?
"Not sure" is a fine answer.
Workspace edition
Business Starter
Business Standard
Business Plus
Enterprise
Not sure
Is Gemini already switched on for everyone?
Yes, everyone
Partially
No
Not sure
Must everything run on Gemini?
Yes — Gemini only
Gemini first, other models for specific jobs
No — the best model per job
People always work in Gemini. Behind the scenes, our HubSpot and Holded layer can use whichever model does a job best.
Q 03
What should move over from personal ChatGPT?
Tap what people want to keep. The right side shows where it lands.
Migration map We never touch a personal account — each person exports, we guide
From personal accounts
Saved memory Memory
Custom instructions Settings
Custom GPTs GPTs
Projects & uploaded files Files
Chat history — the useful parts History
Nothing — fresh start Reset
→
Into the company setup
Personal · saved info in Gemini Each person's own context, private to them
Shared · one Gem per team Sales, Management, Finance — maintained centrally
Company knowledge · Drive + NotebookLM Documents everyone can search
Day one for someone in Sales
Nothing selected yet — a clean Gemini with the company Gem.
Will each person export their own data?
Yes, everyone
Most — some will hesitate
We need to ask
Q 04
Where should people meet the assistant?
Tap every place that makes sense. The first becomes the daily home — change it if you like.
Gemini app
gemini.google.com and the mobile app. Nothing to build.
Google Chat space
Ask in plain language; approvals arrive as one-tap messages.
Inside Gmail & Docs
A side panel next to the email you are already reading.
A dedicated interface
Built by Upgrade Vision AI around your accounts. Most control.
02 — Phase 2 HubSpot × Gmail intelligence Four questions. Three of them are screens of the assistant — you answer by clicking in them.
Q 05
How is HubSpot today?
Plan
Free
Starter
Professional
Enterprise
Not sure
How much do you trust the data in it?
1 Messy
2 Patchy
3 Usable
4 Good
5 Clean
Tap a number.
Getting the full picture of one account today — HubSpot plus the email history — takes…
Minutes
About an hour
Hours
It never really happens
Q 06
Which parts of this brief would you read?
One account, built from HubSpot and Gmail together. The company and people are invented. Switch off what you would not read.
Distribuidora del Norte S.A. DSO · customer since 2021 · €412k open · last contact 15 Sep
Build brief
Open deals HubSpot
SAS retrofit — 2 substations €184,000 Proposal sent · quiet for 12 days
OT security assessment €38,500 Qualified · decision maker not met yet
Last emails Gmail
15 Sep Javier Ortega asks for the IEC 61850 certificates.
10 Sep You sent offer v3 and promised the new datasheet "by Friday".
31 Aug Procurement moves the framework renewal to Q1 2027.
Open promises Gmail · cross-checked
5 days overdue Datasheet promised on 10 Sep — not sent.Waiting on you Certificates requested 15 Sep.
People HubSpot + Gmail
Javier Ortega — Head of Protection & Control · your champion
Marta Vidal — OT Security lead · decides on the assessment · never contacted
Luis Ferrer — Procurement · owns the renewal
Suggested next step
Send the datasheet today with the certificates attached. Ask Javier to introduce you to Marta Vidal before the renewal conversation starts.
Risk signals
Deal quiet 12 days Promise overdue Security lead unmet
When should this brief arrive? — all that apply
Before every meeting with the account
When I ask for it
Every morning for today's accounts
Once a week for the whole pipeline
Q 07
Which of these moments do you want?
One week with the assistant. Switch on what you want; the first three you tap become the priorities.
This week 14 – 18 September
Mon 08:30 before the first call
Morning digest Today's accounts, what was promised, what went quiet.
Mon 09:55 30 min before Norte
Brief before the meeting The account brief lands in Chat before every customer meeting.
Tue 11:20 new email arrives
Logged where it belongs Email and meeting notes attached to the right contact and deal.
Wed 14:00 "send us the contract"
Stage suggestion The email says the deal moved. The assistant proposes the change; you approve.
Thu 16:30 no reply for a while
Follow-up nudge A task with a suggested message when a prospect has not replied. after − 5 + quiet days
Fri 17:00 end of week
Pipeline digest One page for management: what moved, what stalled, what needs a decision.
Any day Finance question
Invoice status on the deal Sales sees whether the quote went out and the invoice was paid, without asking Finance.
This connects: HubSpot · Gmail
Holded is in — who may see financial data?
Everyone who uses the assistant
Management and Finance only
Sales sees status, not amounts
Q 08
What may it do without asking you?
Five real situations. Choose for each one — or start from a preset.
Permissions Preset: Careful Balanced
Tue 11:20 · new email from Javier Ortega
Log it to "SAS retrofit — 2 substations"
Do it Ask me first Never
Mon 08:31 · promise found in the thread
Create the task "Send datasheet + certificates to Javier"
Do it Ask me first Never
Tue 11:21 · unknown sender, signature read
Add Marta Vidal — OT Security lead — to HubSpot
Do it Ask me first Never
Wed 14:02 · Javier writes "send us the contract"
Move the deal to Negotiation
Do it Ask me first Never
Mon 09:40 · reply drafted with the datasheet attached
Send the email from your mailbox
Do it Ask me first Never
03 — Both phases Success and timing Two questions.
Q 09
What does success look like in three months?
Pick up to three.
Hours saved per person per week
Faster follow-up after meetings
Every open deal has a next step
Fewer deals go quiet
Whole team on the company account
CRM data management can trust
Q 10
When do we start — and what must we respect?
Start of Phase 1
As soon as possible
Within a month
Q4 2026
Early 2027
Phase 1 · Company Gemini weeks 1 – 3
Phase 2 · HubSpot × Gmail weeks 4 – 10
Later · Tender scout if you want it
start week 3 week 10
Anything we must respect? — all that apply
Client NDAs cover some accounts
Data must stay in the EU
We want a written AI policy
Legal or works council review needed
None that we know of
Who signs off?
04 — With your answers Three things to share With these, the proposal meeting shows a real brief for a real account. Send them to [email protected] .
A HubSpot export of about 20 contacts, companies and dealsAnonymized is fine.
Two or three real email threads with a customerAnonymized. Forwarded or pasted into a document.
Two examples of how people use ChatGPT todayScreenshots are fine.
Send
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Summary